FCA Bot
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Terms of Service

Last updated October 9, 2026

These terms are between Hofmann Advisory Solutions ("we", "us") and the business that uses FCA Bot ("you"). By using FCA Bot, you agree to them.

The service

FCA Bot is subscription software. FCA Bot's AI assistant replies to leads who text in. It answers their questions, gathers basic household and health details used for eligibility, gives a price range and books a call on the advisor's calendar. After a lead texts in, the assistant may also send follow-up messages and appointment reminders in that conversation. Advisors manage leads, clients and appointments in a web dashboard.

We sell software only; we do not sell insurance or act as an insurance agency.

Who can use FCA Bot

FCA Bot is for business use by licensed health insurance advisors and agencies. Accounts are set up by invitation.

Your responsibilities

You are responsible for:

  • holding the insurance licenses your work requires;
  • having the consent your business needs to text each lead, and following the laws and carrier rules that apply to the messages your business sends;
  • reviewing what your assistant says to your leads;
  • keeping your login details safe.

Acceptable use

You may not use FCA Bot to send unlawful messages or spam, to text people without the consent the law requires, or to try to reach another account's data.

AI limitations

The assistant uses AI to write its replies. Replies can be wrong. They are not insurance advice. A price range from the assistant is an estimate, not a quote. You are responsible for the quotes and advice you give.

Fees and billing

All prices are in US dollars.

  • $200 per month per account, including 750 conversations.
  • The monthly fee is charged at the start of each billing month.
  • $0.40 per conversation above the allowance, billed monthly.
  • Each sub-account adds $100 per month and 375 conversations.
  • A sub-account added mid-month is charged, and its conversations included, for the rest of that month.
  • You confirm the charge before a sub-account goes live.
  • No free trial.
  • Invited agents may use the dashboard without the assistant at no charge.

A sub-account is an extra PitchPrfct texting account under the same advisor.

An account and its sub-accounts share one allowance.

For example, an account with one sub-account includes 1,125 conversations in each full month.

A conversation is one lead actively texting with your assistant in a billing month. Each lead counts once per month, however many messages they send. A lead whose only text is an opt-out is not counted.

Payments are processed by Stripe.

Cancellation and refunds

  • You can cancel anytime by emailing agent@trevorchofmann.com.
  • Your service continues to the end of the paid month, then stops.
  • We do not refund partial months.
  • Conversations above the allowance in your final month are billed on that month's final invoice.
  • A charge made in error is always refunded.
  • If a payment fails, Stripe emails the card holder and your dashboard shows a banner. If the payment is not fixed, your assistant pauses until it is.

Your data

You own your book: your leads, clients, conversations and notes.

We process your data to run FCA Bot for you. We never sell it. We never show one advisor's leads, clients or messages to another advisor.

To help the assistant reply well for every advisor, it is shown short example exchanges taken from past conversations, with full names and contact details removed.

You can download your book once a day from Settings, then Data. This works during the 30 days after you cancel too.

When you cancel, your service ends at the end of your paid month and your assistant stops. For 30 days after that you can still sign in to export your book. Your book (leads, clients, conversations and notes) is then deleted within 90 days after your service ends. Short examples with full names and contact details removed may be kept.

We keep billing records that hold no lead data, such as invoices and monthly counts, for accounting.

If we switch your account off or mark it as not billed, that clock does not start. Your data stays until it is deleted.

If we confirm a breach that touches your data, we tell you within 24 hours of confirming it. We tell you by text and by email. We say what happened, what data was involved and what we are doing about it.

Suspension

We may suspend your account for non-payment, or if you break these terms, including the acceptable use rules.

Changes to these terms or prices

We may update these terms. We will post the new version on this page with a new date. We will email you at least 30 days before a price change takes effect.

No warranty

FCA Bot is provided as is. We work to keep it running and accurate, but we do not promise that it will always be available or free of errors.

Limitation of liability

To the extent the law allows, our total liability to you for any claim about FCA Bot is limited to the fees you paid us in the 3 months before the claim.

Termination

You can end these terms at any time by cancelling. We may end them by telling you by email. If we end the service for any reason other than non-payment or a breach of these terms, we refund the unused part of that month. When the service ends, your assistant stops replying to your leads. Fees already owed stay due.

Contact

Questions about these terms: email agent@trevorchofmann.com.